Refund Policy

1. Cancelling

The Aperture plan is $200 per month, billed in advance. You can cancel at any time from the billing portal in your account. Cancelling stops your next renewal; you will not be charged again.

2. Partial months

We do not normally refund the remainder of a month that has already been billed. If something went wrong on our side, write to us and we will look at it case by case.

3. Duplicate and mistaken charges

We will always refund a duplicate charge or a charge made in error, whenever it happened.

4. Provider charges

Charges from AI providers for generation (fal.ai, Higgsfield, ElevenLabs, Runpod and others) are made by those providers on your own accounts. We do not collect them and cannot refund them; contact the provider.

5. How refunds are issued

Refunds go back to the original payment method through Stripe, in USD. Once approved, a refund is usually processed within a few business days, though your bank may take longer to show it.

6. How to ask

Email support@aperture.video from your account’s email address with the charge involved, and we will help.

7. Changes to this policy

We may update this policy. When we do, we will change the version and effective date at the top of this page.